Nihilent & Salesforce come together to win the customer R.A.C.E.
In today’s highly competitive market, success truly relies on making effective use of customer data. Integrating CRM and Customer Data Platforms (CDP) has now become essential for organization. It has also become essential to gather, evaluate, and utilize customer data to fuel in growth of business operation Hyperpersonalization is an innovative Customer Experience (CX) strategy that relies on a Customer Data Platform (CDP) to create highly customized and individualized experiences for each customer.
Our value driven and outcome based approach to drive maximum ROI from the engagement.
Leverage Customer Data Platform (CDP) along with Salesforce improve Customer Experience
AI enabled CRM solution to take strategic and informed decision around Customer Engagement.
Developing & Hosting industry specific solution on Vlocity platform.
Implement flexibility of product pricing and quote generation through built in CPQ features.
Combines the power of CRM, AI, and ML to analyze structured and unstructured customer data. The goal is to craft a comprehensive experience profile for each individual, enhancing their overall journey with the business.
Our comprehensive solution combines Customer Relationship Management (CRM) with advanced Machine Learning (ML) capabilities. With this integrated approach, businesses can effectively assess the potential of leads and opportunities, leading to improved conversion rates.
Comprises the combination of CRM and .NET technologies. Its main objective is to accelerate integration activities by offering built-in canonical models, streamlining the process.
Combining CRM, Quote, and Pricing Engine functionalities, this integrated solution generates quotation and pricing process swiftly, serving as a powerful accelerator for their operations.
This solution will be developed utilizing the CRM Data Migration Tool, providing a significant acceleration to migration processes with built-in data maps and entity mappings.
This solution helped improve our Lead to Cash process also helped fasttrack Quote to Order process as well.
The implementation of Salesforce CRM has significantly enhanced our customer engagement by seamlessly integrating the Scoresense and SFDC solution.
The D365 CRM implementation helped improve overall customer service by achieving approximately 90% first-call resolution.
With the implementation of D365 CRM solution, we were able to unify customer information and provide services across all platforms.
