— NIHILENT SALESFORCE PRACTICE —

Enable. Empower. Experience!

Nihilent & Salesforce come together to win the customer R.A.C.E.

Relevance

Accessibility

Convenience

Experience

What Can We Do To Help You?

In today’s highly competitive market, success truly relies on making effective use of customer data. Integrating CRM and Customer Data Platforms (CDP) has now become essential for organization. It has also become essential to gather, evaluate, and utilize customer data to fuel in growth of business operation Hyperpersonalization is an innovative Customer Experience (CX) strategy that relies on a Customer Data Platform (CDP) to create highly customized and individualized experiences for each customer.

Salesforce Implementation & Support

Salesforce cloud implementation
Platform Upgrade
Third-Party integration
Tailormade support engagements (L1, L2 & L3)

CDP Driven-Hyper Personalization

Segment of one
Tailormade content creation
Customer journey definition

Connected Experience

NLP driven customer interaction
Query personalization
AI based recommendation mechanism

ROI Optimization

ML driven targeted marketing list
Multi-channel campaign planning
Intelligent lead scoring & lead qualification

B2B to B2C Transition

Customer preference identification
Omnichannel customer engagement
Mechanism to incorporate customer feedback for product & service improvement

Our Salesforce Focus

At Nihilent, We bring a unique blend of digital transformation expertise, industry focus solutions, an innovative problem solving approach to the table. Our commitment to tailoring salesforce’s robust CRM solution to generate maximum ROI from your investment and meet the specific needs of your business, which sets us apart.

SALESFORCE IMPLEMENTATION AND SUPPORT

Our value driven and outcome based approach to drive maximum ROI from the engagement.

SALESFORCE - CDP IMPLEMENTATION

Leverage Customer Data Platform (CDP) along with Salesforce improve Customer Experience

EINSTEIN GPT DRIVEN SOLUTIONS

AI enabled CRM solution to take strategic and informed decision around Customer Engagement.

INDUSTRY BASED SOLUTION ON VLOCITY

Developing & Hosting industry specific solution on Vlocity platform.

CONFIGURE, PRICE, QUOTE (CPQ)

Implement flexibility of product pricing and quote generation through built in CPQ features.

What we Bring on to the table?

Our Industry Observations

Customer Xperience Profiling (CXP)

Combines the power of CRM, AI, and ML to analyze structured and unstructured customer data. The goal is to craft a comprehensive experience profile for each individual, enhancing their overall journey with the business.

Lead and opportunity scoring

Our comprehensive solution combines Customer Relationship Management (CRM) with advanced Machine Learning (ML) capabilities. With this integrated approach, businesses can effectively assess the potential of leads and opportunities, leading to improved conversion rates.

Integration Platform

Comprises the combination of CRM and .NET technologies. Its main objective is to accelerate integration activities by offering built-in canonical models, streamlining the process.

CPQ Solution

Combining CRM, Quote, and Pricing Engine functionalities, this integrated solution generates quotation and pricing process swiftly, serving as a powerful accelerator for their operations.

Data Upload Tool

This solution will be developed utilizing the CRM Data Migration Tool, providing a significant acceleration to migration processes with built-in data maps and entity mappings.