Nihilent In Australia

About Us

Over the last 20 years, we have worked with a number of major international organisations and helped them with their digital transformation journey - through a whole series of interventions across people, process, technology and knowledge dimensions.

Nihilent Australia has comprehensive ability to carry out in-depth immersive customer research and behavioural and psychographic analysis, to bring an “outside-in” perspective to business innovation, product design and service delivery. We have evolved a methodology combining the best from Design Thinking, Interaction Design, Lean Start-ups and DevOps to rapidly deliver change outcomes, through multi-disciplinary teams comprising experienced CX and UX practitioners working in tandem with our digital transformation specialists.

Focus practice areas include customer experience and digitisation, business intelligence and advanced analytics, robotics and machine learning, natural language processing, IOT and cloud, and fintech ecosystems.

Our philosophical approach is to partner with our customers and create value by rapidly delivering innovative solutions.

Since starting Australian and New Zealand operations, we have been working with some leading retail, asset management, telecommunications and financial services companies and focusing on services to the banking, financial services, insurance, retail, manufacturing, media, and healthcare organizations. We are also delivering services to Federal and State Government departments through government panel arrangements such as the DTA Marketplace and others.

At Nihilent Australia, we use Design Thinking to deliver a personalized and delightful customer experience.