Open Positions at Nihilent

Strong ServiceNow Platform expertise

HRSD Onboarding and Offboarding (mandatory)

HRSD modules, including:

Case Management

HR Services

Lifecycle Events/Management

HR Knowledge Management

Employee Center / Employee Center Pro

ServiceNow Integrations

Workflow and Process Automation

Security and Role Management

Drive end-to-end sales for ServiceNow solutions and implementation services.

Identify new business opportunities and build strong enterprise pipelines.

Manage large strategic accounts and develop long-term customer relationships.

Own revenue targets, forecasting, and quarterly business planning.

Lead RFP/RFI responses, proposal creation, pricing, and commercial negotiations.

Develop go-to-market strategies for ServiceNow offerings.

Hands-on experience in Salesforce development and implementation.

Strong experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Delivered 2–4 end-to-end Salesforce implementation projects.

Expertise in Apex, Apex Triggers, Apex Web Services, SOQL, SOSL, and Salesforce APIs.

Extensive experience developing Lightning Web Components (LWC), Aura Components, and working with Salesforce Lightning Experience and Salesforce Lightning Design System (SLDS).

Strong understanding of Salesforce platform architecture, data model, security model, and governor limits.

Hands-on experience with Salesforce configuration and customization, including:

Flows

Workflow Rules

Approval Processes

Validation Rules

Profiles

Permission Sets

Sharing Rules

Experience implementing enterprise integrations using:

REST APIs

SOAP APIs

OAuth 2.0

Platform Events

External systems

Strong knowledge of Salesforce deployment methodologies, AppExchange packages, Salesforce DX, CI/CD pipelines, and source control tools (Git, Bitbucket, Azure DevOps, etc.).

Experience in customization of Salesforce standard functionality.

Good understanding of the complete Salesforce implementation lifecycle and packaged solution development.

Proficient JavaScript, XML, HTML/CSS, and related web technologies.

Ability to independently drive solution design discussions and provide technical recommendations.

Strong analytical, problem-solving, troubleshooting, and communication skills.

Experience working directly with customers, gathering requirements, and managing stakeholder expectations.

Experience with Salesforce Einstein AI, Agentforce, or other AI-powered CRM solutions

HRSD (SAP Success Factor) Integration development

Excellent communication skills

Must have prior experience in handling international client calls

Experience required in 0365 troubleshooting , E3 & E5

Experience in L1 troubleshooting skills

Knowledge of Bitlocker and Servicenow Ticketing tool

Must be comfortable in 24*7 shifts

Job Description: We are looking for a Cloud Engineer with 3–4 years of experience in managing and supporting cloud infrastructure across Microsoft Azure and AWS platforms. The candidate should have good knowledge of cloud administration, virtualization, infrastructure monitoring, and basic DevOps practices. The role involves handling cloud operations, troubleshooting, security implementation, and supporting automation activities.

Key Responsibilities

Manage and maintain Azure and AWS cloud infrastructure.

Configure and administer Virtual Machines, storage, networking, and cloud services.

Monitor cloud resources, system health, backup, and security compliance.

Support cloud migration and infrastructure deployment activities.

Troubleshoot cloud, server, and network-related issues.

Implement identity and access management policies.

Perform patching, system updates, and security hardening activities.

Assist in automation and deployment processes.

Prepare documentation, reports, and SOPs.

Coordinate with internal teams and vendors for issue resolution and project activities.

Technical Skills

Hands-on experience in Microsoft Azure and AWS cloud platforms.

Knowledge of Azure Virtual Machines, Virtual Network, NSG, Storage Accounts, and Azure AD.

Experience with AWS services such as EC2, S3, IAM, VPC, and CloudWatch.

Good understanding of Windows Server administration and basic Linux administration.

Experience in cloud infrastructure monitoring, troubleshooting, and maintenance.

Basic knowledge of virtualization technologies like Hyper-V and VMware.

Understanding of backup, disaster recovery, and cloud security best practices.

Knowledge of networking concepts including TCP/IP, DNS, VPN, and firewall basics.

Basic understanding of DevOps concepts, CI/CD pipelines, and deployment processes.

Familiarity with Azure DevOps, Git/GitHub, or Jenkins.

Hands-on experience with PowerShell scripting and basic automation tasks.

Basic knowledge of Infrastructure as Code (IaC) tools such as Terraform is preferred.

Qualification

Bachelor’s Degree in Computer Science, Information Technology, or related field.

3-4 years of relevant experience in Cloud and Infrastructure support.

Preferred Certifications

Microsoft Azure Administrator (AZ-104)

AWS Certified Cloud Practitioner / Associate

Basic DevOps certification is an added advantage.

Other Skills

Strong troubleshooting and analytical skills.

Good communication and coordination abilities.

Ability to work in a team environment.

Willingness to learn new technologies.

3-10+ years in Fraud Risk, with strong hands-on experience in FICO Falcon Fraud Manager (FIFO Falcon).

Proven experience in Falcon implementation, upgrade projects, or version migrations.

Strong understanding of Cards/Payments fraud, authorization flows, and fraud operations.

Ability to interpret Falcon scores, reason codes, and translate them into decision logic.

Hands-on experience in strategy configuration, testing, and deployment in Falcon environments.

SQL skills for analysis; strong analytical and problem-solving skills.

Experience in change management, UAT, regression testing, and strategy governance.

Lead end-to-end delivery of Gen AI / AI-based solutions across multiple projects/programs.

Manage large, cross-functional teams including Data Scientists, ML Engineers, AI Architects, and Developers.

Establish and monitor program governance frameworks and reporting mechanisms.

Implement and scale Agile methodologies (Scrum, SAFe, Kanban) across AI/ML programs.

Ensure adherence to modern SDLC practices, including DevOps, CI/CD, and MLOps.

Support talent development and capability building in Gen AI and Agile practices.

Collaborate with architects to define scalable, secure, and performant AI solutions

Experience: 8+ Years (with at least 3+ years in AI Solution Design)

Role Type: Full-Time

Position Summary: We are seeking an experienced AI Solution Designer with deep expertise in designing and delivering GenAI-powered enterprise solutions using the Microsoft AI ecosystem. The ideal candidate should have hands-on experience working with No-Code, Low-Code, and Pro-Code delivery models, and designing single- and multi-agent AI systems leveraging diverse LLMs for automation, insights, and intelligent experiences. Hands-on with frameworks like LangGraph, LangChain, AutoGen, Semantic Kernel, MCP, A2A. Experience in other hyperscalers such as AWS and Google Cloud will be considered a strong advantage.

The candidate must also be proficient in leading cross-functional teams, including AI engineers, data engineers, and testers, and confident in engaging with business stakeholders and customers to drive AI strategy and solution adoption.

Key Responsibilities

Solution Design & Architecture

Architect and design scalable AI/GenAI solutions using Microsoft’s AI services such as Azure OpenAI, Copilot Studio, Cognitive Services, Azure ML, and Power Platform.

Build reusable blueprints and accelerators for agentic systems, LLM orchestration, RAG pipelines, knowledge-grounded workflows, AI-driven automations, and enterprise integrations.

Define API, data, and integration architecture with enterprise applications (ERP, CRM, Collaboration tools, and Data Platforms).

End-to-End Delivery

Lead full lifecycle delivery: design, build, integrate, test, deploy, and monitor AI solutions.

Utilize No-Code (Power Platform), Low-Code, and Pro-Code (Python, APIs, AI frameworks, Azure services) for implementation.

Ensure robustness through governance, security, model evaluation, AIOps/LLMOps, performance optimization, and token-cost control.

Team Leadership & Collaboration

Lead and mentor AI solution developers, data engineers, and testers across delivery engagements.

Work closely with Solution architects, delivery leads, and business stakeholders to align AI solutions with objectives.

Customer Engagement & Advisory

Lead technical and business conversations with clients to map requirements and shape AI-led transformation strategies.

Advise on GenAI adoption, AI strategy, use-case prioritization, architecture best practices, responsible AI, governance, and platform roadmaps.

Required Skills & Qualifications: 8+ years of IT experience, with minimum 3+ years in AI/GenAI Solution Design.

Proven hands-on expertise with Microsoft AI stack:

Azure OpenAI, Copilot Studio, Cognitive Services, Azure ML,

Power Platform (Power Automate, Power Apps, AI/CoPilot Agents)

Azure Functions, Logic Apps, Service Bus, API & integration architecture

Deep experience with agentic & LLM orchestration frameworks, including:

LangGraph, LangChain, AutoGen, Semantic Kernel

MCP (Model Context Protocol), A2A (Agent-to-Agent frameworks)

Strong experience in designing:

Single- and Multi-Agent Systems

RAG architectures and Knowledge-Grounded AI

Automation agents, decision agents, and multimodal AI

Insight generation & conversational AI solutions

Good understanding of:

LLMOps/AIOps pipelines & monitoring

Token optimization & AI cost governance

Security, compliance, and Responsible AI principles

Nice-to-Have Skills

Exposure to AWS (Bedrock, SageMaker) and Google Cloud (Vertex AI).

Certifications in Azure AI/Cloud.

Understanding of data engineering and pipelines (Spark, Data Factory, Fabric).

Soft Skills

Excellent communication and technical articulation skills.

Ability to lead client conversations and influence strategic decisions.

Strong leadership, analytical thinking, and problem-solving capabilities.

Creative mindset to innovate using emerging AI technologies.

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or related fields (or equivalent practical experience).

Take complete ownership of customer acquisition-identify, reach, convert, and retain

Talk to users, understand their needs, and translate that into product action

Collaborate across product, marketing, content, engineering, and leadership to get things done

Design and test user journeys, pricing models, messaging, and distribution strategies

Define success metrics that reflect traction and product-market fit

Think beyond “digital marketing”-this is about real, on-ground growth

Build the playbook, but only after you've proven what works

5–10 years of experience in product sales, growth, strategy, or startup operations

Have significantly contributed to acquiring customers-directly

Hands-on, resourceful, and allergic to silos-you do what needs to be done

Strong in user research, market understanding, and business-first thinking

Role Overview: We are looking for a dynamic B2B Sales Executive who will drive partnerships and bulk sales across hospitality chains, hotels, restaurants, real estate developers, architects, interior designers, hospitals, and corporate offices. The role requires strong field sales capability and relationship-building skills.

Key Responsibilities

Identify and acquire B2B clients in hospitality, real estate, interiors, and corporate segments

Pitch products/services to decision-makers (owners, procurement heads, architects, designers)

Close bulk and repeat business deals

Build and maintain long-term client relationships

Conduct site visits, meetings, and presentations

Achieve monthly and quarterly revenue targets

Coordinate with internal teams for order fulfillment and execution

Maintain CRM and sales pipeline reports

Required Skills & Qualifications

2–6 years of B2B sales experience (hospitality / real estate preferred)

Strong communication, negotiation, and presentation skills

Comfortable with field sales and client meetings

Target-driven and self-motivated

Basic CRM and reporting knowledge

Skill: 3-4 End to End Implementation in more than one module Mandatory

Minimum of seven years of experience in ServiceNow development and architecture.

Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.

successfully managed the end-to-end implementation/ customization of at least two ServiceNow modules like SPM, HRSD, ITAM, AppEngine etc.

Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.

A strong background of ServiceNow development

Implement technology specific best practices and standards.

Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.

Lead ServiceNow upgrades planning and execution.

Provide excellent customer service, leadership, communication, problem solving and decision-making skills.

Demonstrate strong prioritization, time management and organizational skills.

ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred.

Points can be used for Screening:

Should have integration experience or development experience

Should have ITSM, ITAM, ITOM, SPM , HRSD , CMDB experience or very good knowledge

Should have Incident management or Change management experience

Job Description: Business Development Manager – Hunter Sales (Data, Cloud, AI/ML, Analytics, Digital Platforms, CRM, IT Transformation Services)

Position Overview: We are seeking a dynamic Business Development Manager (Hunter Sales) with 10–15 years of experience in driving net new business acquisition. This role is focused on aggressively expanding our footprint in the India market, selling Data, Cloud, AI/ML, Analytics, Digital Platforms, CRM, and IT Transformation services. The ideal candidate will have strong domain expertise in BFSI, Retail, FMCG, Consumer Goods & Packaged Products (CGP), and Manufacturing, with a proven track record of opening new logos and building fresh revenue streams.

A critical requirement is a well-established connect with CXO-level executives across these industries, enabling high-value enterprise engagements and long-term partnerships.

Key Responsibilities

New Business Acquisition

Hunt and secure net new clients across BFSI, Retail, CGP, FMCG and Manufacturing sectors.

Prospect through cold calling, networking, and industry events to build a strong pipeline.

Consistently exceed sales targets by closing large, complex enterprise deals.

Solution Selling

Position offerings in Data, Cloud, AI/ML, Analytics, Digital Platforms, CRM, and IT Transformation services.

Deliver consultative sales pitches tailored to client pain points and transformation goals.

Differentiate solutions by demonstrating ROI and business impact.

CXO Engagement

Leverage well-established CXO-level connects to initiate and nurture strategic relationships.

Present compelling value propositions aligned with BFSI, Retail, CGP, and Manufacturing challenges.

Influence decision-making and secure long-term contracts.

Market Expansion

Develop go-to-market strategies for IT Transformation services alongside core technology offerings.

Penetrate untapped accounts and geographies within India.

Stay ahead of industry trends and competitor moves.

Collaboration

Partner with presales, delivery, and solution teams to craft winning proposals.

Work with marketing to design campaigns that generate fresh leads.

Required Qualifications & Skills

Experience: 10–15 years in IT sales/business development with a strong focus on hunting and net new business.

Domain Expertise: BFSI, Retail, CGP, Manufacturing.

Solution Knowledge: Data platforms, Cloud services, AI/ML, Analytics, Digital Platforms, CRM, and IT Transformation services.

CXO Network: Must have a well-established connect with CXO-level stakeholders in India across BFSI, Retail, CGP, and Manufacturing.

Sales Skills:

Pure hunter mindset with ability to break into new accounts.

Strong pipeline management and deal-closure skills.

Experience in consultative and solution selling.

Education: Bachelor’s degree in business, Marketing, or a related field (MBA is a plus).

Soft Skills: High energy, self-driven, persuasive communicator, resilient under pressure.

Key Attributes

Pure hunter mentality - thrives on opening new logos.

Entrepreneurial drive with a passion for technology-led transformation.

Ability to work independently and deliver results in competitive markets.

Persistent, resourceful, and outcome-oriented.