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Soaring High

A clear case of digital transformation, this leading air medical service provider post the IT overhaul saw a huge uptick in operational efficiencies and gained ample insights by optimally utilizing data.

THE ENTERPRISE

This leading medical transport and emergency medical service provider is the largest service provider in this space in the US.

THE BUSINESS CHALLENGES & IT ALIGNMENT

The company’s operations call for meeting challenging requirements and transporting critically ill patients. It’s a 24/7/365 nature of work that involves close co-ordination between multiple agencies. With IT being a key business enabler, the company was looking at upping the operational efficiencies and and enhance delivery of life-saving air medical services, sought to modernize its existing IT infrastructure and BI services.

THE SOLUTION WALKTHROUGH

After the assessment of the existing IT infrastructure, Nihilent rolled out a comprehensive IT modernization deployment strategy. The IT overhaul in its ambit included a set of intuitive, user-friendly applications, including Dynamics CRM Online, Office 365, and Power BI; and adopting a mobile computing strategy to ensure that business information and processes are accessible to all users — in the field or in the air.

THE POST DEPLOYMENT BENEFITS

The IT transformation brought in significant benefits, the biggest deliverable being the ability to process operational data and derive business insights through a self-service BI. Moreover, with the deployment of intuitive and user-friendly tools ushered in an overall uptick in information processing. The new IT infrastructure also enabled Mobile Computing that served the needs of on the go and ground personnel.