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Multi-Disciplinary Digital Program Execution For Australia’s Leading Retail And Hospitality Enterprise
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Service Category:
Digital Transformation -
Vertical:
Retail, Hospitality -
Region:
Australia
A prominent player in Australia's beverage and hospitality sector aimed to overhaul its digital landscape but required additional internal capabilities to achieve its objectives of business process optimisation and supply chain optimisation.
Recognising the need for a strategic partner to accelerate its digital evolution, the company enlisted Nihilent to spearhead its transformative journey. Through a rigorous selection process, Nihilent emerged as the trusted ally to lead the charge. Leveraging expertise in platform development, e-commerce, data engineering, cloud, data analytics, and automation, Nihilent is committed to driving the company’s digital vision forward.
The Impact:
Nihilent’s involvement transcended traditional execution. Through innovative solutions and meticulous execution, tangible enhancements were realised across multiple areas:
- Enhanced browsing with an image search function.
- Smoother purchasing experiences through self-exclusion options and new payment gateways.
- Improved customer interaction via chatbot enhancements.
- Increased efficiency through code and platform optimisations.
In addition to technical advancements, Nihilent tackled data challenges by upgrading Databricks, migrating GCP feeds, managing IAM, and integrating Informatica’s Product 360 tool. These initiatives laid the groundwork for efficient data governance and enriched the data landscape with inbound and outbound data extraction modules.
Outcomes:
The partnership with Nihilent yielded improved efficiency, accelerated time-to-market for digital solutions, enhanced customer experience, and a fortified data infrastructure. This collaboration accentuates the transformative potential of solidarity. The company propelled its digital journey by harnessing Nihilent’s expertise and embracing an agile mindset, ushering in innovation, efficiency, and enhanced customer experiences.