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Embracing A Customer Centric Approach

Through a 7 stage Advanced Analytics Framework, the Bank created a futuristic outcome-based business model.

THE ENTERPRISE

A leading bank in Africa offering integrated financial services across the African region with a dominant position in South Africa, in which it is a leader in mortgages and deposits.

THE BUSINESS CHALLENGES & IT ALIGNMENT

The bank wanted to drive change to transform main bank relationship and win a dominant position in the chosen markets by delivering on its customer value proposition. This meant the bank consistently makes the best decisions across all its banking operations.

THE ENGAGEMENT WALKTHROUGH

  • Embraced a Customer-centric approach to Advanced Analytics.
  • Designed a 7-stage Advanced Analytics framework.
  • Focused on the Bank’s Capability Landscape, Value Chain and Process Model to identify decision opportunities.
  • Studied current decision yield levels for select functions.
  • Set in motion the Robotics Process Automation (RPA) journey.