Embracing A Customer Centric Approach
Service Category:Data Science & Analytics
Vertical:Banking, Financial Services & Insurance
Through a 7 stage Advanced Analytics Framework, the Bank created a futuristic outcome-based business model.
A leading bank in Africa offering integrated financial services across the African region with a dominant position in South Africa, in which it is a leader in mortgages and deposits.
THE BUSINESS CHALLENGES & IT ALIGNMENT
The bank wanted to drive change to transform main bank relationship and win a dominant position in the chosen markets by delivering on its customer value proposition. This meant the bank consistently makes the best decisions across all its banking operations.
THE ENGAGEMENT WALKTHROUGH
- Embraced a Customer-centric approach to Advanced Analytics.
- Designed a 7-stage Advanced Analytics framework.
- Focused on the Bank’s Capability Landscape, Value Chain and Process Model to identify decision opportunities.
- Studied current decision yield levels for select functions.
- Set in motion the Robotics Process Automation (RPA) journey.