This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Building Global Solution Platform For Leading Global Technology Enterprise
-
Service Category:
Platform & Technology Transformation -
Vertical:
IT Services Modernization, Business Transformation -
Region:
Australia
This case study chronicles Nihilent’s collaborative journey with NTT, highlighting how we partnered to transform their IT infrastructure across multiple facets: modernizing their Managed Services Platform (MSP), streamlining cloud deployments, and implementing a comprehensive automation platform.
A Collaborative Spirit Sets the Stage
NTT entrusted Nihilent with the challenge of enhancing their existing MSP, aiming to improve operational efficiency and enable automation across their hybrid and multi-cloud environments. Recognizing their vision, we started on a collaborative journey marked by open communication, shared goals, and a commitment to delivering impactful solutions.
Case 1: Building a Foundation for Agility – Modernizing the MSP
At the heart of Nihilent’s efforts lay the transformation of NTT’s MSP. We implemented several key initiatives:
- Microservices Architecture: We migrated the platform to a scalable microservices architecture, enabling independent deployment and improved flexibility.
- Unified Communications UI: We developed a user-friendly interface seamlessly integrating with the microservices architecture, simplifying access and control.
- Manage Centre Portal: We built a self-service portal, empowering NTT’s clients with real-time insights into the health and performance of their environment.
Outcomes:
- Standardized integration across complex IT environments.
- Increased scalability and efficiency through independent, deployable services.
- Enhanced user experience with a unified UI and self-service capabilities.
Case 2: Conquering Complexity – Simplifying Cloud Deployments with Automation
NTT desired a user-friendly solution for deploying AWS and Azure resources through their CMP portal. Leveraging our expertise, we developed an innovative service catalogue:
- Intuitive UI: We designed a simple UI accessible to non-technical users, minimizing the need for coding knowledge.
- Reusable Templates: We implemented reusable templates, streamlining deployments across diverse projects and reducing effort.
- Real-Time Tracking: We integrated real-time tracking within the CMP portal, providing complete visibility into resource creation processes.
Outcomes:
- Effortless deployments, simplifying the process for non-technical users.
- Reduced time and resource investments through streamlined deployments.
- Enhanced visibility and control with real-time tracking within the CMP portal.
Case 3: Enhanced Efficiency – Building an End-to-End Automation Platform
NTT faced challenges with legacy systems, including operational inefficiencies, scalability limitations, and outdated infrastructure management. We addressed these concerns by implementing a robust automation platform:
- Automated Tasks: We automated core functions like network discovery, patch management, health checks, and MACDs, ensuring proactive maintenance and reduced manual intervention.
- DevOps Integration: We integrated DevOps principles, streamlining automation delivery and enabling continuous improvement.
- Role-Based Access Control: We implemented role-based access control, enhancing security and user management.
- Reporting and Analytics: We established robust reporting and analytics, providing data-driven insights for informed decision-making.
Outcomes:
- 25% improvement in operational efficiency by reducing manual intervention.
- High availability and scalability with self-healing infrastructure.
- Flexibility to choose tools based on specific needs and infrastructure.
- Enhanced security and compliance through improved vulnerability management and governance.
- Data-driven insights empowering strategic planning and informed decision-making.
Nihilent’s journey with NTT exemplifies the power of collaboration and innovation in driving meaningful change. Through focused solutions and a commitment to understanding their needs, we enabled them to:
- Unify: Establish a foundation for agility and scalability with a modernized MSP.
- Automate: Simplify cloud deployments and streamline IT operations.
- Elevate: Drive efficiency, security, and informed decision-making through automation.
As we move forward, this partnership signifies a shared commitment to continuous improvement and a dedication to unlocking further potential. Together, we look forward to shaping NTT’s future with innovative solutions and a collaborative spirit.