Building Global Solution Platform For Leading Global Technology Enterprise
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Service Category:
Platform & Technology Transformation -
Vertical:
IT Services Modernization, Business Transformation -
Region:
Australia
This case study chronicles Nihilent’s collaborative journey with NTT, highlighting how we partnered to transform their IT infrastructure across multiple facets: modernizing their Managed Services Platform (MSP), streamlining cloud deployments, and implementing a comprehensive automation platform.
A Collaborative Spirit Sets the Stage
NTT entrusted Nihilent with the challenge of enhancing their existing MSP, aiming to improve operational efficiency and enable automation across their hybrid and multi-cloud environments. Recognizing their vision, we started on a collaborative journey marked by open communication, shared goals, and a commitment to delivering impactful solutions.
Case 1: Building a Foundation for Agility – Modernizing the MSP
At the heart of Nihilent’s efforts lay the transformation of NTT’s MSP. We implemented several key initiatives:
- Microservices Architecture: We migrated the platform to a scalable microservices architecture, enabling independent deployment and improved flexibility.
- Unified Communications UI: We developed a user-friendly interface seamlessly integrating with the microservices architecture, simplifying access and control.
- Manage Centre Portal: We built a self-service portal, empowering NTT’s clients with real-time insights into the health and performance of their environment.
Outcomes:
- Standardized integration across complex IT environments.
- Increased scalability and efficiency through independent, deployable services.
- Enhanced user experience with a unified UI and self-service capabilities.
Case 2: Conquering Complexity – Simplifying Cloud Deployments with Automation
NTT desired a user-friendly solution for deploying AWS and Azure resources through their CMP portal. Leveraging our expertise, we developed an innovative service catalogue:
- Intuitive UI: We designed a simple UI accessible to non-technical users, minimizing the need for coding knowledge.
- Reusable Templates: We implemented reusable templates, streamlining deployments across diverse projects and reducing effort.
- Real-Time Tracking: We integrated real-time tracking within the CMP portal, providing complete visibility into resource creation processes.
Outcomes:
- Effortless deployments, simplifying the process for non-technical users.
- Reduced time and resource investments through streamlined deployments.
- Enhanced visibility and control with real-time tracking within the CMP portal.
Case 3: Enhanced Efficiency – Building an End-to-End Automation Platform
NTT faced challenges with legacy systems, including operational inefficiencies, scalability limitations, and outdated infrastructure management. We addressed these concerns by implementing a robust automation platform:
- Automated Tasks: We automated core functions like network discovery, patch management, health checks, and MACDs, ensuring proactive maintenance and reduced manual intervention.
- DevOps Integration: We integrated DevOps principles, streamlining automation delivery and enabling continuous improvement.
- Role-Based Access Control: We implemented role-based access control, enhancing security and user management.
- Reporting and Analytics: We established robust reporting and analytics, providing data-driven insights for informed decision-making.
Outcomes:
- 25% improvement in operational efficiency by reducing manual intervention.
- High availability and scalability with self-healing infrastructure.
- Flexibility to choose tools based on specific needs and infrastructure.
- Enhanced security and compliance through improved vulnerability management and governance.
- Data-driven insights empowering strategic planning and informed decision-making.
Nihilent’s journey with NTT exemplifies the power of collaboration and innovation in driving meaningful change. Through focused solutions and a commitment to understanding their needs, we enabled them to:
- Unify: Establish a foundation for agility and scalability with a modernized MSP.
- Automate: Simplify cloud deployments and streamline IT operations.
- Elevate: Drive efficiency, security, and informed decision-making through automation.
As we move forward, this partnership signifies a shared commitment to continuous improvement and a dedication to unlocking further potential. Together, we look forward to shaping NTT’s future with innovative solutions and a collaborative spirit.
