We Enable Change With
Customer Success Stories
Nihilent used the Design Thinking approach to identify customer personas in proposing a connected experience across three stages: pre-flight, in-flight and post-flight experience.
Nihilent modelled the core and supporting processes and incorporated ITIL and CMMI best practices. It also established a framework for continuous improvement.
The challenges the bank faced related to overlap of channels, functionality and markets. The channel convergence on to a single framework ushered in a single logon with common access to all functionalities.
Nihilent is a global consulting and services company that uses human-centered approach for problem-solving and change management. Nihilent’s comprehensive range of expertise in customer research, process and technology enables newer heights of business performance.
Of Managing Change