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Digital Strategy Execution
Nihilent’s digital experts not only help you in strategy creation but also in the execution of your digital strategy. Our digital strategy execution framework includes enablement of customer interaction through digital channels and customer profiling through real time analytics and information.



Our digital strategy execution work streams include:

Calibration (digital strategy map with objectives, metrics and initiatives)
     o Financial revenues from digital products and channels
     o Digital customer value proposition for each customer segment
     o Digital processes (operations, marketing/service, product innovation)
     o Digital Learning (Digital Roles & Skills, Digital Apps – SMACI, Bimodal IT and
         Digital Culture-Leadership-Teamwork-Alignment)
Motivation (digital scorecards and skills matrix for departments and roles)
Capability (test ideas and POCs and learn from successes and failures)
Capacity (institutionalize the successes in the entire company)

We deliver the following services to our customers as part of digital strategy execution services:

Digital Strategy Map, Value Proposition and Scorecards
Design of Digital processes (customer interaction, channels and profiling)
Digital Roles, Skills matrix, Culture and Leadership
SMACI, NLP, OmniChannel strategies along with Bimodal/Agile capabilities
Digital Transformation Plan with Digital Initiatives funding
Business benefits for each Digital success

Our SMACI strategy deliverables include:

Social Media Strategy
Mobility Strategy
Analytics Strategy (Big Data, Machine Learning, Predictive Modeling, etc.)
Cloud Strategy
Internet Of Thing (IOT) Strategy
Natural Language Processing Strategy
Omni-channel strategy
Agile and Bimodal delivery strategy




Read about our Digital Strategy Creation services

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